Sac City Tech Terms & Conditions
Updated 9/9/2019

This document describes the Terms and Conditions for working with, and purchase, of all products and services from Sac City Tech unless otherwise specified in special agreements made between Sac City Tech and the client. These terms apply and will be posted online and made available to all clients. Questions or concerns should be directed tosupport@prep.saccitytech.com

1. Unless otherwise agreed upon, all payments for services and products are required in advance of starting any work. For amounts above $1000, a 50% deposit or other amount listed in the customer agreement can be setup with the final payment for the balance required at completion of the work before project is turned over to the client.
2. Generally, there is a No Refund Policy on all services and products due to time and costs involved in creating our products per client requirements as well as policies of our vendors and suppliers. The exception will be if Sac City Tech fails to perform and is unable to deliver the agreed upon product.
3. Time to completion will be spelled out in each client agreement for work, but may be between 5-7 days for some projects and much longer for others. Clients agree to be available via phone and email on a daily basis if needed to answer questions and get feedback about project state and progress. For delays caused by client unavailability, the completion date will be pushed the number of days of delay. If holidays, weekends, etc. are involved in the delays, that unavailable time will also be added to the completion time. Sac City Tech may adjust the completion date due unforeseen delays due to complexity and/or supplier/vendor delays.
4. Sac City Tech reserves the right to use completed products and services as examples in our portfolio unless specifically denied in the client agreement.
5. Client understands and agrees that products and services will be built and setup to the documented and agreed upon client requirements. With the exception of minor changes to correct things such as typing errors, omissions, etc., changes during or after the completion of the project may incur additional fees to be determined on a case by case basis determined by the complexity of the changes requested..
6. The client or Sac City Tech may terminate the agreement for any reason with 30 days written notice. If cancelled by client, after work has been started, time and expenses up to the point of cancellation will not be refunded. If Sac City Tech fails to perform to the client agreed upon requirements, or Sac City Tech determines that it can’t provide the required product or services, Sac City Tech may refund the entire amount collected to that point and render the agreement null and can cancelled.
7. Client agrees to provide any proof of ownership or copyrights to any logos or other materials provide to create and produce any products and/or services listed in the client agreement. Client will be held fully responsible for all protected works provided to complete the agreed up project while holding Sac City Tech completely harmless of any violations.
8. Website clients understand that once a website has been completed and turned over to the client, Sac City Tech is not responsible for outages, website problems, etc. caused by hosting company issues, client changes, failure to keep software updated and current. Client also understand that they are responsible for continued payment of hosting and domain accounts to keep the website active. Under no circumstances will Sac City Tech be liable for any losses or issues resulting from service provider problems.
9. Sac City Tech agrees to keep all aspects of projects confidential and private between client and Sac City Tech as requested by client during project work. If Nondisclosure agreements are needed, client must request in advance of starting any project.
10. Sac City Tech reserves the right to update these terms at any time without notice with the exception of current projects in contract. Current Terms will always be provided on the website and with all client agreements.
11. Client agrees to hold Sac City Tech, it’s owners, partners and affiliates harmless of damages of any kind such as, but not limited to, loss of income, time, productivity, profits, failure to achieve desired business results, etc.
12. By purchasing services and products from Sac City Tech, the client is indicating agreement of these terms as well as any specific terms altered or updated in the client agreement. Anything not spelled out indicates complete agreement to the terms in this document. Payments made in electronic form, credit card or check indicate agreement. Payments made by cash will require a signed agreement. To avoid confusion, all clients may be required to sign a work agreement before starting work on any project.
13. Terms specific to various products & services also apply in addition to these general terms and do not detract from these general terms unless specifically called out in a separate written agreement.See our Video Products & Services Terms Here